FREQUENTLY ASKED QUESTIONS (FAQ)

Q 1/. What is the dispatch time, after placing an order ?

Ans : We usually ship within 1 -2  working days from the date of order confirmation through a real time tracking AWB of UPS/ DHL/ USPS/ Fedex /Aramex. 

Q2/. Is the Inventory readily available ? 

Ans: Yes, all the items displayed on our website are stocked in our USA, UK and India warehouses. The delivery is managed as per the availability of the same. 

Q3/. Who will pay the destination duty & taxes , if any ?

Ans: For USA, Canada & UK, we guarantee no taxes /duty at the destination. However for rest of the countries, the applicable VAT / Duty has to be paid by the buyer. We can not control or influence the custom authorities at the destination, though we tried our best to avoid or minimize them but we can not take any guarantee of the same. 

Q4/. What is the condition of the Items being shipped. 

Ans: All the items displayed on our website are brand new and un-used. We do not sell second hand or refurbished tools. 

Q5/. How do I return an Item I purchased from your store ?

Ans: The return process is pretty straight forward, pls refer to the below article to know about our return/ exchange and refund policies 

https://assortstoolsonline.com/refund-%26-cancellation

Q6/.  Can I send an order to another address ?

Ans: Yes, you can send your order to another address other than your registered address, Send us an email immediately after placing an order before we dispatch your order.

Q7/.  Can I change or cancel my order ? 

Ans:  If you are willing to change an order, you have to ask for the cancellation within 12 hours of placing an order. Same goes true for cancellation request as well.  We process refunds of cancelled orders within 24- 48 hours of our confirmation. 

Q8/. I forgot to add a promo code to my order. Can It still be applied ?

Ans: Sorry, Unfortunately, that's not a possibility. Promo codes can only be applied in the shopping cart screen at time of placing an order .

Q9/.  Is my personal data safe, if I create an account with you ?

Ans: Be rest assured, that your data is absolutely safe with Assort Machine Tools. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password.